Please be informed that a key rotation for blockchain addresses associated with all token deposits will be conducted. If you transfer any tokens to your old blockchain deposit addresses, your tokens may not be recoverable. However, you may contact our support team to inquire about the possibility of recovery.
Please note that a withdrawal fee will be imposed for the recovery from the non-supported addresses:
| Token Value (SGD) | Token Recovery Fee (SGD) | |
| Tier 1 | >$100 - $1,000 | $100 (flat) |
| Tier 2 | $1,001 - $20,000 | 10% fee, capped at $1000 |
| Tier 3 | $20,001 and above | 5% fee, capped at $2000 |
To prevent any loss or disruptions, please ensure that you only send tokens to your new Transfer In blockchain deposit address. Additionally, promptly update any previously saved deposit details in your wallet.
To continue making deposits, log into your StraitsX account and receive a new unique blockchain deposit address assigned to you. For more information on how to get the latest blockchain deposit address, check out this article.