If you suspect fraud or unauthorized activity on your account, take immediate action to protect your funds and personal information. Follow these steps carefully to ensure your account's security and report any suspicious transactions.
- Activate the Kill Switch on your StraitsX account.
- Contact our CS Team to report the suspicious transaction/s.
- Check recent records on all your bank accounts for any other questionable transactions and report them to your bank immediately.
- Change passwords or PINs if applicable.
- If it is a confirmed to be fraudulent, report it to the Singapore Police Force (SPF) through their website.
Our Customer Support team will handle your concern to the best of our abilities, however please be informed that ongoing investigations concerning SPF are outside of our jurisdiction and you will need to follow up directly with the Police Officer handling your case.